Email Order Questions to:  and include your full name and paypal email.


When will my order ship?

  • Orders typically ship 2-3 business day. Orders placed Friday-Sunday will ship out the following week.


How long will it take to recive my order once its shipped? 

  • Orders typically take 1-2 weeks for US ordrers.  International orders may take longer depending on your location. 

What can you do if the package is lost?

  • Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.


I found an item I would like to purchase however my size is not showing up.

  • Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock.


What do I do if my item is damaged items?

  • If you receive an item that is damaged, please contact customer service immediately.


How much will custom or duties cost international orders?

  • All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping.


What form of payments do you accept?

  • Riel Brand uses PayPal to accept transactions. You do not need a PayPal account to place an order with paypal.
    • Visa
    • MasterCard
    • Discover
    • American Express